ebaji's Privacy Policy

Legal Document

1. Introduction

ebaji ("we", "our") operates a safe and reliable online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") tells you what information we collect while you use our website, why we collect it, how we store it, and what steps we take to protect your data.

By using our services, you are considered to have agreed to the terms of this Policy. Please read it carefully. If anything is unclear, contact our support team.

Data Management

2. What Information We Collect

We collect two types of information: (a) information you provide directly, and (b) information collected automatically while you use our website.

2.1 Information You Provide

Information you provide during account registration and use of our services:

• Full name and date of birth (for age verification)
• Mobile number (for registration and communication)
• Email address (for optional communication)
• Payment account details (bKash, Nagad, Rocket or Upay number)
• National ID card or passport details (where identity verification is required)
• Your messages and attachments when contacting the support team

2.2 Automatically Collected Information

The following information is logged automatically when you visit our site:

• IP address and approximate location (up to country/region level)
• Browser type, version, and operating system
• Device type and screen resolution
• Time of site access, page views, and navigation path
• Referral source (which site you came from)
• Gaming activity — bets, results, and transaction history

Purpose & Basis

3. Purpose of Data Use

ebaji uses your information only for lawful and necessary purposes. We process data for the following reasons:

3.1 Service Delivery & Account Management

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Managing gaming activity and determining outcomes
• Activating bonuses and promotional offers

3.2 Security & Fraud Prevention

• Detecting and preventing fraudulent transactions
• Identifying unauthorised access
• Preventing money laundering
• Ensuring the security of your account

3.3 Customer Support & Communication

• Resolving your complaints and queries
• Sending notifications related to transactions and your account
• Sending responsible gaming alerts

3.4 Platform Improvement

• Improving site performance and user experience
• Planning new games and services
• Diagnosing and resolving technical issues

Browser Technology

4. Cookies & Tracking Technology

The ebaji website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device.

4.1 Essential Cookies

Without these cookies, the website cannot function properly. They maintain your login session, store security tokens, and temporarily hold form data. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies are used to remember your preferred language, theme, or display settings. They make your browsing experience more convenient.

4.3 Analytics Cookies

We use analytics cookies to understand site statistics (such as how long users spend on a page and where they come from). The data collected is aggregated and anonymised.

4.4 Cookie Controls

You can control or reject cookies at any time by changing your browser settings. Keep in mind that blocking essential cookies may cause some parts of the service to stop working.

Third Parties

5. Data Sharing Policy

ebaji does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Service Providers

To operate our platform we use certain third-party technical services, such as payment processors, game software providers (companies like Pragmatic Play, Evolution Gaming, Spribe, and Ezugi), hosting services, and fraud-prevention tools. These providers receive data only for the purpose of delivering their services and may not use it for their own purposes.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement, or any other legal obligation. In such cases we will try to protect your information within the limits of what the law requires.

5.3 Business Transfers

If there is any change in the ownership of ebaji's business (merger, acquisition, or sale of assets), your information may be transferred to the new authority. You will be notified in advance, and protection under this Policy will remain in place.

Technical Protection

6. Security Measures

ebaji takes industry-proven technical and organisational measures to ensure the security of your information.

6.1 Technical Protection

• SSL/TLS encryption — all data transfers are securely encrypted
• Advanced encryption technology for stored data
• Regular security audits and vulnerability monitoring
• Firewall and intrusion detection systems
• Restricted access and logging for sensitive databases

6.2 Organisational Protection

• "Need-to-know" data access policy for employees
• Employee training on privacy and security
• A defined response plan for data breach incidents

6.3 Steps in the Event of a Data Breach

If a security breach occurs and it poses a risk to your rights and freedoms, we will notify you and the relevant authorities as quickly as possible.

Please be aware that no method of transmitting data over the internet is 100% secure. We take every possible measure, but absolute security cannot be guaranteed.

Time Limits

7. Data Retention Period

We retain your information only for as long as it is needed to deliver our services and meet legal obligations.

• Active account data: For the entire period the account remains active
• Transaction records: At least five years after the account is closed (in accordance with financial regulations)
• Support communication history: Two years after the account is closed
• Technical log files: Typically 90 days, which may be extended for security investigations
• Identity verification documents: For the period required by law

Once the specified period has passed, we securely delete or anonymise data so that your identity can no longer be recovered.

User Rights

8. Your Rights

You have the following rights over your personal information. Contact us to exercise these rights.

8.1 Right of Access

You can find out what information we hold about you. After receiving your request, we will provide you with a copy of the information within a set timeframe.

8.2 Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Information can be updated through your account settings or via the support team.

8.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Restrict Processing

In some cases you can request that the processing of your information be restricted — for example, if you dispute the accuracy of the data or believe the processing is unlawful.

8.5 Right to Data Portability

You have the right to receive your provided information in a structured, commonly used format and to transfer it to another service.

8.6 Right to Object

You may object to the processing of your information against your legitimate interests. For marketing communications, you may opt out at any time.

Age Protection

9. Protection of Minors

ebaji's services are for people aged 21 and above only. We do not knowingly collect information from any minor.

We verify age during the registration process, and those under 21 are not permitted to create an account. If we learn that we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed.

If you become aware that a minor is using our platform, please notify us immediately.

Updates

10. Changes to the Policy

We may update this privacy policy from time to time. Reasons for changes may include:

• Changes to our services or the addition of new features
• Legal or regulatory changes
• Technological developments
• Changes in partner organizations

For significant changes, we will send a notification to your registered mobile number or email, or post a clear notice on the site. Continued use of the service after changes are made will be considered your acceptance of the new policy.

The date of the most recent update will be noted at the top of this page. We retain previous versions and can provide them upon request if needed.

External Links

11. Third-Party Websites

Our platform may contain links to third-party websites, particularly payment service providers (bKash, Nagad, Rocket, Upay). These external sites have their own privacy policies, and ebaji is not responsible for their data practices.

We recommend that you read the privacy policy of any third-party service before using it.