ebaji Responsible Gaming — Your protection is our priority
Gaming is for fun — not for problems. ebaji is committed to helping you keep your gaming habits in check. We are here for you with deposit limits, self-exclusion, and 24/7 support.
Keep gaming enjoyable — stay within your limits
ebaji believes that online gaming is a form of entertainment, not a source of income. We provide a range of protective tools to ensure you always stay in control while playing on our platform.
Gaming problems can affect people of any age and any profession. Identifying them early and taking the right steps makes them manageable. Review your gaming activity on ebaji, set limits where needed, and contact us if you need help.
For users aged 21 and above only. You must be at least 21 years old to open an account and play on ebaji. We follow a strict policy on age verification.
Keep in mind: Winning is not guaranteed in gaming. The outcome of every game is completely random and not predetermined. Placing larger bets to recover losses is a sign of a problem.
- Only play with money you can afford to lose
- Set a daily budget and time limit
- Do not play under the influence of alcohol or medication
- Do not treat gaming as a source of income
- Do not increase your bets to chase losses
- Prioritise spending time with family and friends
Your tools for control
ebaji provides several important tools to help you manage your own gaming habits.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Reducing a limit is instant, but increasing it requires a waiting period — this prevents you from making rushed decisions.
Time-Out Break
If you feel you need a break, you can take a time-out for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place bets. Your account reactivates automatically when the break ends.
Self-Exclusion
If gaming is having a negative impact on your life, apply for a long-term self-exclusion. This allows you to keep your account closed for anywhere from 6 months to permanently. It is not possible to reopen an account during an active self-exclusion.
Session Reminders
Turn on session reminders to be alerted after a set amount of time has passed. This will remind you how long you have been playing, so you can make a conscious decision about whether to continue.
Loss Limits
If you do not want to place any more bets after losing a certain amount, set a loss limit. Once you set a maximum daily, weekly, or monthly loss amount, your account will automatically deactivate when that amount is reached.
24/7 Help and Support
If you have concerns about gaming, contact ebaji via live chat or by email at [email protected] at any time. Our team responds in both Bengali and English and is ready to provide the right assistance.
Signs of problem gaming
Ask yourself the questions below. If you answer "yes" to more than one, it is time to review your gaming habits.
- Are you spending a lot of time thinking about or planning gaming?
- Are you placing increasingly larger bets to get the same level of excitement?
- Have you tried to cut down or stop gaming but could not?
- Do you feel restless or irritable when you are not gaming?
- Do you turn to gaming when you feel down or anxious?
- Are you hiding how much you game from family or friends?
- Are you playing more the next day to recover losses?
- Is gaming causing problems in your relationships or work?
What to do right now
Acting quickly once a problem is identified is the most effective approach. Follow the steps below on ebaji.
| Step | Description |
|---|---|
| Step 1 | Go to Account Settings and reduce your deposit limit |
| Step 2 | Take a time-out break for a few days |
| Step 3 | Talk to us at [email protected] or via live chat |
| Step 4 | Apply for self-exclusion if needed |
| Step 5 | Seek help from a professional counsellor |
21+ Age Verification Policy
ebaji strictly enforces a 21+ age policy. Every user's age is verified during the registration process. If we have reason to believe a user may be under 21, we request additional verification and suspend the account if necessary.
If there are underage members in your household, activate parental controls on your device and do not share your login details. Your account is entirely personal — sharing it with anyone else is against ebaji's policy.
If you suspect that an underage person is using ebaji, report it to [email protected] immediately. We handle such matters confidentially and with prompt action.
Our role in protecting minors
To keep children and teenagers away from gaming, we take the following steps:
- Age verification is mandatory at registration
- Suspicious accounts are automatically sent for review
- Accounts that fail to verify age are permanently closed
- An investigation begins as soon as a family complaint is received
- Mobile wallet verification is active on every transaction
If you have children at home, keep your device password-locked and review browser history regularly.
ebaji's Responsible Gaming Principles
We believe gaming should be enjoyable and should never be the cause of financial or psychological harm to anyone.
Fair Play Guarantee
All game outcomes on ebaji are determined by a Random Number Generator (RNG), which ensures every round is independent and unbiased. No game outcome can be predetermined or influenced.
Data Security and Privacy
Your personal information and financial data are protected with SSL encryption. We never sell your information to third parties. Your gaming history is completely confidential.
Transparent Transactions
Every deposit and withdrawal on ebaji is recorded and stored in your account. Make fast and secure transactions via bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳100 and withdrawals generally take 10–45 minutes.
Gaming History Review
Log in to your account at any time to view your gaming history and deposit and withdrawal records. Reviewing this regularly makes it easier to stay aware of your own gaming patterns.
You are not alone if you are struggling
If you are concerned about gaming, reach out to us. Our support team speaks Bengali and helps with complete confidentiality.
Live Chat Support
Available 24/7 — in Bengali and English
Log in to the ebaji website at any time and start a live chat. Our trained support representatives will listen to your concerns confidentially and help you take the necessary steps.
Email Support
For more detailed issues
Email us about anything related to responsible gaming. Describe your situation in detail and we will help as soon as possible.
Responsible Gaming Questions
Find answers to the most frequently asked questions about responsible gaming here.
After logging in to your ebaji account, go to Account Settings. There you will find the option to set deposit limits under the "Responsible Gaming" section. Set a daily, weekly, or monthly limit. Reducing a limit takes effect immediately. For any help, contact us via live chat or at [email protected].
It is not possible to reactivate your account before the self-exclusion period ends. This is intentionally designed to prevent impulsive reversals. Once the set period has ended and you genuinely feel ready, contact the support team.
A time-out is a short-term break — typically from 24 hours up to 30 days. During this time playing is paused, but your account reactivates automatically when the period ends. Self-exclusion is a long-term decision — for 6 months or more — and even after the period ends, the account does not reopen without an active request.
If you are concerned that a family member is struggling with gaming, email [email protected] or reach out via live chat. We will look into the matter confidentially and, if necessary, place restrictions on the relevant account. You may also seek help from a professional counsellor to support your family.
ebaji's welcome bonus (120% on the first deposit, up to ৳10,000) is meant to enhance enjoyment, but it should be used while staying within your limits. You should not deposit beyond your budget just because a bonus is available. If you feel pressured to meet the wagering requirement (15x the bonus), contact support.
If a user under 21 is identified on an account, the account is immediately suspended and all transactions are reviewed. A process to refund deposited funds is initiated. This is part of our strict policy from both a legal and ethical standpoint.
Play responsibly — enjoy your time at ebaji
Play within your limits and stay safe. Cricket betting, slots, casino games, and much more are waiting for you at ebaji.